Política de reembolso

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since you received your order, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all tags attached. It must also be in its original packaging.

To complete your return, we require your order number or proof of purchase.
Do not return your purchase to the manufacturer. Please contact us first - we will send you the return address and instructions.

In some cases, only partial refunds are granted (if applicable):

• Any item that is not in its original condition, is damaged, or has missing tags for reasons not due to our error
• Any item showing signs of wear, washing, perfume, deodorant, or make-up marks
• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at contact@piuris.com.

Exchanges (if applicable)

Wrong size? We are happy to exchange your item for a different size within 30 days of delivery, subject to availability. Email us at contact@piuris.com with your order number and the size you need. Once we receive and inspect the returned item, we will ship the new size free of charge. If the size you need is out of stock, we will issue a refund instead.
We also replace items that are defective or damaged on arrival. If you received a faulty item, contact us within 7 days of delivery with photos, and we will cover all costs of the replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping

To return your product, contact us at contact@piuris.com and we will provide you with the return address and instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund - unless the return is due to our error (damaged, defective, or incorrect item), in which case we cover the return cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.