Spedizione

Shipping Policy

Last updated: 14 September 2026

Where we ship
We currently ship to the United States, Canada, the United Kingdom, France, Germany, Italy, Spain and Sweden. If your country isn't on the list, write to us at contact@piuris.com — we're expanding step by step.

Shipping costs
Shipping is free on all orders, to every country we ship to.

Processing time
Orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with a tracking number once your order ships.

Delivery time
Estimated delivery after dispatch:
- European Union (France, Germany, Italy, Spain, Sweden) and United Kingdom: 6–10 business days
- Canada: 6–10 business days
- United States: 8–12 business days

These are estimates, not guarantees. Delays can happen during peak seasons (e.g. November–December), customs checks or carrier disruptions. Please allow the full estimated window before contacting us.

Tracking
Every order is shipped with tracking. Your tracking link is sent by email once the parcel is on its way. It may take 2–4 business days for the first tracking updates to appear.

Customs, duties and taxes
- EU orders: all applicable VAT is included in the price. No additional fees on delivery.
- United Kingdom, United States and Canada: depending on the value of your order, import duties or taxes may be charged by your local customs authority. These fees are set by your country and are the responsibility of the recipient. PIURIS does not cover or refund customs charges.

Delivery address
Please double-check your address at checkout. If you notice a mistake, email contact@piuris.com within 12 hours of placing the order — once a parcel is dispatched we can't change the address. We aren't responsible for orders delivered to an incorrect address provided by the customer.

Lost, delayed or damaged parcels
If your tracking hasn't updated for more than 10 business days, or the parcel arrives damaged, contact us at contact@piuris.com with your order number and (for damage) photos of the parcel and the item. We'll open a claim with the carrier and arrange a replacement or refund.

Undelivered or refused parcels
If a parcel is returned to sender because it was unclaimed, refused or the address was incorrect, we'll refund the order once the parcel is back with us. Parcels refused due to unpaid customs charges are treated the same way.

Returns
Returns are covered by our separate Return & Refund Policy (30 days from delivery).

Questions
contact@piuris.com